Last updated – April 28 2025
Privacy Policy
At XiliX Development (“XiliX,” “we,” “our,” or “us”), transparency and respect for your privacy are core values. This policy describes what we collect, why we collect it, how we protect it, and the choices you have.
Plain-English Promise
- We never sell or rent any customer data — period.
- We share information only with tightly scoped service partners who help us deliver or improve XiliX offerings, and only to the extent required.
- We comply with all valid legal requests, but will push back on any that are over-broad or lack proper authority.
1. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Personal identifiers | Name, job title, e-mail, phone | Account setup, project communication |
| Business context | Company name, project specs, domain names, files you provide | Deliver contracted services |
| Billing details | Billing address, last 4 digits of card | Payment processing & invoicing |
| Usage data | IP address, browser type, timestamps, access logs | Security, troubleshooting, analytics |
| Call & meeting recordings | Audio/video of support or discovery calls (with notice) | Quality assurance, training, and service improvement |
| AI-generated analyses | Summaries, sentiment scores, or action items derived from recordings or chat logs | Faster support, better recommendations |
2. Why We Collect It
- Service delivery – manage projects, collaborate, and fulfill contractual obligations.
- Quality & training – review recorded calls and AI-generated insights to coach our team and refine processes.
- Security & reliability – detect fraud, prevent abuse, and ensure systems run smoothly.
- Billing & compliance – process payments, maintain accurate records, and meet legal obligations.
- Product updates – occasionally send you feature announcements or best-practice tips (opt-out anytime).
3. Trusted Service Partners
| Partner | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Stripe | Secure payment processing | Billing name, address, transaction amount | View |
| ClickUp | Project & task management | Contact info, project notes, file attachments | View |
| OpenAI | AI-powered analysis of text or audio you supply (e.g., call summaries) | Transcripts or chat content you choose to process | View |
4. How We Collect It
- You provide it directly via forms, e-mails, uploads, or during meetings.
- Automated collection through cookies, secure API calls, and server logs when you use our portals or integrations.
- Recorded interactions when you call our support line or participate in scheduled video sessions (we'll notify you).
- AI processing occurs only on the content you've supplied and under strict access controls.
5. Retention & Deletion
- Project data is retained for the length of the engagement plus 30 days unless you request earlier deletion or law requires longer retention.
- System backups roll off on a 90-day schedule.
- You may request deletion of specific records at any time, subject to legal or accounting requirements.
6. Your Rights
- Access / correction – ask for a copy of your data or fix inaccuracies.
- Deletion – request that we erase data no longer needed for legitimate purposes.
- Marketing opt-out – unsubscribe links appear in every non-essential e-mail.
- Contact us as shown below to exercise any right; we respond within 30 days.
7. Policy Changes
If we make material changes, we'll e-mail all primary contacts and post an in-app banner 30 days before the new terms take effect.
8. Contact XiliX
E-mail: [email protected]
Phone: +1 435 274 2744
We take privacy seriously — please reach out with any questions or concerns.